‎My video history is no longer available

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P

PeeLee

My video history is no longer available

troubleshooting

event-history-timeline

Hello,

I selected for my plan to be paid monthly and for some reason they tried to take the yearly plan price. I have now set it back to the monthly payment plan and my account status is verified but my video history has disappeared. Is this supposed to happen?

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14-01-2024 10:15:25

Responses (1)

J

Justin_Ring

Hi @PeeLee. If you cancel a plan for any reason, previous recordings will be lost. You most likely canceled your plan to change it to another, and that is why your recordings were deleted.

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16-01-2024 05:27:13

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P

PeeLee

Thank you for letting me know. I am not sure why my plan was not on the montly plan I selected which meant I had to change it. I did not intend to cancel anything. I have now lost recordings that were valuble and needed

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17-01-2024 12:27:04