My stick up has full battery but will show critical battery

I have had two ring stick up cams and both have had a issue with the app saying battery is critical low. It goes into updating firmware and then it says battery is low and won’t show live view

Hi, I got the same problem yesterday with my Ring Stick Up Plug-in (3rd Gen) cam after Firmware update. I’m using Wired power, but get “Live View is disabled because [camera] has critically low battery”.

Hi neighbors! Try resetting your Stick Up Cam by holding down the setup button for 20 seconds. After the reset is done, walk through a fresh setup in the Ring App using the steps under Set Up a Device. It should then register the appropriate battery level since it wasn’t doing so previously. Let me know if that helps. :slight_smile: