Ring Security Cameras
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O
My shared user can’t see the connection
shared-users
troubleshooting
Hi, I have sent a share request for my mother in law for our security camera. She has set up her own account and received the email requesting her to join the shared location. When clicking on the share link it takes her to her shared manage in the control centre but it is blank. I have deleted the account and reset but still nothing. I did it for my wife and that worked fine but my mother in law’s account has no sign of the shared access request?
Thanks in advance
Owen
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16-09-2023 05:00:45
Responses (3)
U
I just solved this problem. Once you set up your new account from the email invite. Log into your account. I did this from a desktop computer. Go to control center>shared users and you should see your invite from the person who invited you. Click manage then accept.
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07-02-2024 12:23:40
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Caitlyn_Ring
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19-09-2023 08:26:16
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