my ringdoorbell will suddently ran out of battery

my ringdoorbell will suddently ran out of battery and stop funtioning which i just fully charged
then it shows the battery level is good again in a few hours later

Hi @bennych2525. This seems like an issue that would be best addressed by our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.