Hi guys, I just wanted to know if my connection was done properly by a registered electrician.
I have a video doorbell 2020 release that’s wired without a chime through a greenbrook bell transformer that has an input of 230v 50/60hz and an output of 4-8-12v (1a).
The problem I’m having is, the battery is slowly depleting and seems as if it’s not being fed sufficient power with the transformer that’s installed. Any experts on here please advise?
Hi @l_jon123. The Ring Video Doorbell (2020 Release) can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for a trickle charge. This trickle charge will help keep the battery topped off, but depending on how much activity your Doorbell sees, the battery may discharge more quickly than it can be trickle charged. You can also see the installation instructions for how to wire the Doorbell (2020 Release) directly to a transformer in our Help Center Article here.
I’ve got the same issue going on. My Ring Doorbell 2 is hardwired. I’ve never had an issue with a low battery alert in over a year. Now it doesn’t want to work because “the battery is low”. I’m not using the battery. That’s why we hard wired it to start with so we didn’t have to mess with taking it down and recharging it. I live out in the country so we don’t have many people ringing our doorbell so it is well BELOW “NORMAL USE”, so the power from being hard wired has been more than enough to keep the useless battery charged. Has there been an update causing this? In researching the problem it seems A LOT OF PEOPLE SUDDENLY STARTED HAVING THIS ISSUE AFTER HAVING NO ISSUE AT ALL FOR A VERY LONG TIME. The battery was only to be a backup if we have a loss of power for any reason, and we’ve had no power loss to speak of for several months.
Hi @Cindy62712. Hardwiring your Ring Doorbell 2 provides a trickle charge to the battery, and the Doorbell is still powered by the battery itself. Depending on where you’re located, things like very cold weather can have an impact on the battery’s ability to hold a charge. You can read more about cold weather here, and if you need further assistance with your Doorbell’s battery, you can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
It’s only been about 6 weeks and the battery is almost dead again!!! This is ridiculous. It’s wired! It should not be going dead like this. I think something is defective here. Can you please fix this?
Transformers do die. Make sure that you are getting 8 to 24 volts alternating current (not direct current) to the wires at the back of the Ring doorbell.