Hi @Decky10. Any concerns with physical damage on your Ring Doorbell should be raised with our support team. They can review the damage, walk through any applicable troubleshooting steps, and then determine the best resolution. You can reach our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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