‎My ring says it's off line, battery is at 50% and wifi is working what's the issue

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user74929

My ring says it's off line, battery is at 50% and wifi is working what's the issue

hardwired-video-doorbell

troubleshooting

My ring says it’s off line but battery is at50% and wifi is working, what do I do

159 •

0 •

21-01-2024 10:17:49

Responses (1)

T

Tom_Ring

Hi @user74929. What is the RSSI for this device? This information can be found in the Device Health menu. If there is a low RSSI, your device can fall offline.

0

•

23-01-2024 04:35:36

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