My Ring Keypad wil not charge

My Ring Keypad wil not charge

Hi @user58409. If your Ring Alarm Keypad is not charging, try the following steps:

  • Verify the USB cable is correctly inserted into the back of your Keypad.

  • Use a different USB cable to see if it starts charging.

  • Factory reset your Keypad to see if it starts charging. This Help Center article will guide you on how to reset a Keypad 2nd Gen. This Help Center article will show you how to reset a Keypad 1st Gen.

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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