My Ring KEYPAD (2ND generation) keeps powering off

My keypad doesn’t power on even though I’ve charged the device overnight with a working micro-USB cable, adapter and outlet. The only thing that seems to turn it on is attempting to remove the device in the Ring app and following its instructions, but it only lasts a minute or two before shutting off once more.

Hi @EMC2u. Have you reached out to our support team regarding this? Since you’ve done some troubleshooting and the Keypad is still not responding, it may be best to touch base with our support team so they can take a closer look to determine what may be causing this. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.