My ring hard wired doorbell will not connect to wifi

My ring hard wired doorbell doesnt display my wifi name to select when setting up. Any help would be great i need this to start working asap

Hi @user23319. Is this the first time you’re setting up your Doorbell, or are you trying to reconnect it to wifi? Which model of Doorbell do you have? You can find the model name on the Device Health page in the Ring app. Does your router put out a 2.4GHz or 5.0GHz network? If your router has both, are they under the same SSID and password or separate?