My ring gen 3 not detect motion

Hi All,

1st when i set up the ring gen 3, the sensor motion is good and always send me notification saying someone detected. But when the time i put on the blanket for door ( no need using screw on the door or wall). No more notification receive except people who ring the bell. Ok my questions is, is it because of my blanket causing no more motion detection ? Or is my ring got problem ? I have check thru all the settings. All goods not a problem. Could you all please teach me what should i do? I need the motion detect so much…

Hi @user42244. Anything that covers the Doorbell like a blanket, will affect the motion sensor, but if you have removed it, it should work normally again. If not, try these additional steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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