Ring Video Doorbell
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U
My ring doorbell will not connect to my wifi
wifi
battery-video-doorbell
troubleshooting
cs-support
wireless-security-cameras
My ring doorbell has been connected to my wifi and worked fine. I had to charge battery, and when I put the charged battery back in it will not connect to my wifi. My other ring cameras connected just fine. Does anyone have a fix? I tried calling ring customer support and they were no help
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21-11-2023 12:52:03
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Justin_Ring
Hi @user67529. I am not sure what troubleshooting steps you tried with our support team, but these are the steps I would recommend: - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds. - If possible, bring your Doorbell into the same room as your router to do your setup. - Try using a different phone or table to complete your setup. If you have tried these steps and are still having the same concern, you will have to continue working with our [support team](https://support.ring.com/hc/en-us/articles/360036196372) for further assistance. In the community, we can only offer basic troubleshooting steps, and if they do not help, our support team can take a deeper dive into your concern than we can here.
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22-11-2023 06:13:11
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