Hi @user67529. I am not sure what troubleshooting steps you tried with our support team, but these are the steps I would recommend: - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds. - If possible, bring your Doorbell into the same room as your router to do your setup. - Try using a different phone or table to complete your setup. If you have tried these steps and are still having the same concern, you will have to continue working with our [support team](https://support.ring.com/hc/en-us/articles/360036196372) for further assistance. In the community, we can only offer basic troubleshooting steps, and if they do not help, our support team can take a deeper dive into your concern than we can here.