My ring doorbell will not connect to my wifi

My ring doorbell has been connected to my wifi and worked fine. I had to charge battery, and when I put the charged battery back in it will not connect to my wifi. My other ring cameras connected just fine. Does anyone have a fix? I tried calling ring customer support and they were no help

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Hi @user67529. I am not sure what troubleshooting steps you tried with our support team, but these are the steps I would recommend:

  • Reboot your router by unplugging it for a few seconds and plugging it back in.

  • Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds.

  • If possible, bring your Doorbell into the same room as your router to do your setup.

  • Try using a different phone or table to complete your setup.

If you have tried these steps and are still having the same concern, you will have to continue working with our support team for further assistance. In the community, we can only offer basic troubleshooting steps, and if they do not help, our support team can take a deeper dive into your concern than we can here.

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