My Ring Doorbell pro doesn't start wifi in setup mode


My Ring Doorbell Pro doesn’t start its wifi access point after entering in setup mode.

I called support and the last thing we did together was to add the " doorbell bypass kit" to the power circuit.

I also sent a picture to show how the power wiring was being doing (see attached file).

Yesterday I sent an email asking if the support team saw the picture but I didn’t have reply.

Can you please help me?

Best regards,

Luiz Almeida

Hi @LuizAlmeida. Would you mind following up with our support team directly on this matter? Please give our support team a call at one of the numbers available here. They can take a closer look at this for you and help you get this sorted out over the phone. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:


I spoke to the support team and they diagnosed my ring doorbell pro don’t work.

They are sending me a replacement.

Thank you.

Best Regards,

Luiz Almeida

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