My ring doorbell is hardwired but showing a low battery why?

I have the same issue with my ring doorbell 2. It’s hardwired and I have been using it one and a half years now without an issue. Two days ago I received a low battery notification. It’s not charging the battery since then. Is it because of new features or firmware update?Any idea how to fix it…

Update: I replaced the battery with a fully charged one and it still shows %2

Just wanted to throw in my two cents agreeing that this seems like a firmware issue. I made a post since I couldn’t find anything exactly like this thread, but now that I’ve found this thread, I’ll put this here with the troubleshooting I’ve done.

Hello,

I have a Ring Video Doorbell 2 that’s always been hardwired to a 20VAC transformer since I got it in 2018. Until the past couple months, I have never had to charge it, but recently the battery has been draining even without any change in the average number of motion events.

If I take out the battery and plug it back in to “restart” the doorbell, it starts charging again slowly at a rate of about 8-10% charge per day. However, seemingly at random it will start draining quickly again at a rate of 15-20% per day. One time I tested the doorbell, it got back up to 44% before it started draining. Another time it got all the way up to 100% before it started draining again 1-2 days later.

It seems like maybe there’s a software bug that randomly triggers and then goes away temporarily after a reboot.

At first I attributed the battery drain to the cold since it first died when it was in the 10s and 20s Fahrenheit outside, so I took it inside and charged it, but now that the weather has warmed up, it’s still having the same issue. I also ended up doing a factory reset after I saw it had drained after the first time I charged it.

I connected the doorbell directly to the 20VAC transformer and bypassed my doorbell chime to make sure that’s not causing an issue. I measured the voltage from the transformer at the connections to the doorbell at 21VAC. But still having the same problem after doing that.

Hi neighbors. I recommend looking over this Help Center article here. This article highlights the relationship between a hardwired doorbell and your battery life. If you find yourself having issues that are not explained by looking over this article, I recommend reaching out to our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hey ring, let’s fix the problem! Everyone seems to be having this issue and it’s super annoying.

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Ordered and installed Doorbell 3 Plus April 10 2020.
Have not had any issues until April 5 2021.
All of a sudden battery will not stay charged, no device changes, changed battery, fully charged, checked hardwired wires, getting 19.8 Volts. Battery still dies after a few weeks.

Same - I have a 1st gen, worked fine hardwired for two and a half years, then a few months ago, it started using the battery power. How do we fix this??