Responses (96)

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Azural
Been using my Ring - Gen 2, for a little over a month now and the charger lightning icon has been visible and charging. Our Ring battery was hopping from anywhere around 50% to 75% and the power source has been hardwire throughout the first month of use. All of the sudden, the battery got to 100% and the hardwire power source was gone. The power source is now battery. Not sure what is going on. Nothing has changed. Weather has been in the high 90s so I doubt that's the cause.
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20-07-2021 03:29:49
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aggierox

My Ring Doorbell 2 was showing hardwired yesterday and now showing battery powered. Nothing has changed on my end as far as settings. The temperature has been 70-90. The doorbell has not been touched. What is the issue and how do I fix it? I too had to change battery packs over the winter as it was too cold to hold a charge. This sounds like an all around issue for everyone right now.

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22-07-2021 01:25:12

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aqsc815616

Same issue here. New York here temps in the 80s. Show hardwired 2-3 days ago no showing battery only.

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30-07-2021 03:56:17

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Caitlyn_Ring

Hi @Azural and @aggierox. Other neighbors are reporting a similar concern with this in the thread [here](https://community.ring.com/t/hardwired-changed-to-battery/67828/13). I've addressed it with a response, so thank you for sharing your feedback and feel free to keep an eye on that thread as we'll post any updates on this matter there if we have any. In the meantime we suggest reaching out to our support team, and you can find a link to our support team in the thread I shared as well. :)

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22-07-2021 20:02:44

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Laurie03

Is there any help for this yet? I have 2 ring doorbells and if this doesn't get fixed everyone will need to just purchase another doorbell. Something other than Ring products.

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26-07-2021 18:52:24

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hahnwo
Same issue.Have first gen doorbell, hardwired and showed hardwired in the app.Suddenly it shows battery and there is no lightning bolt on the battery so it is not charging.The doorbell does have the white glow around the button indicating it is getting power.
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24-07-2021 22:51:16
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Matt9300
I’m having the same issue here with my Video Doorbell 3! Was working fine until it went offline around 2/3 days ago. It’s now saying battery powered - I might ring them up tomorrow to see what they say.
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25-07-2021 21:22:30
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