Responses (96)

H
HamBurglar
I have the same issue with my ring doorbell 2. It’s hardwired and I have been using it one and a half years now without an issue. Two days ago I received a low battery notification. It’s not charging the battery since then. Is it because of new features or firmware update?Any idea how to fix it…Update: I replaced the battery with a fully charged one and it still shows %2
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01-05-2021 00:03:52
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M
mike5757
Just wanted to throw in my two cents agreeing that this seems like a firmware issue. I made a post since I couldn't find anything exactly like this thread, but now that I've found this thread, I'll put this here with the troubleshooting I've done.Hello,I have a Ring Video Doorbell 2 that’s always been hardwired to a 20VAC transformer since I got it in 2018. Until the past couple months, I have never had to charge it, but recently the battery has been draining even without any change in the average number of motion events.If I take out the battery and plug it back in to “restart” the doorbell, it starts charging again slowly at a rate of about 8-10% charge per day. However, seemingly at random it will start draining quickly again at a rate of 15-20% per day. One time I tested the doorbell, it got back up to 44% before it started draining. Another time it got all the way up to 100% before it started draining again 1-2 days later.It seems like maybe there’s a software bug that randomly triggers and then goes away temporarily after a reboot.At first I attributed the battery drain to the cold since it first died when it was in the 10s and 20s Fahrenheit outside, so I took it inside and charged it, but now that the weather has warmed up, it’s still having the same issue. I also ended up doing a factory reset after I saw it had drained after the first time I charged it.I connected the doorbell directly to the 20VAC transformer and bypassed my doorbell chime to make sure that’s not causing an issue. I measured the voltage from the transformer at the connections to the doorbell at 21VAC. But still having the same problem after doing that.
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01-05-2021 23:16:01
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T
Tom_Ring
Hi neighbors. Check out this [Help Center article here](https://support.ring.com/hc/en-us/articles/204252980) highlighting steps and tips on hardwiring your Video Doorbell to charge your battery. If you are needing assistance with wiring or installation, this [Hardwiring Checklist for Battery-powered Video Doorbells](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458) could help. Please keep in mind, your usage and other factors can determine the effectiveness of the charge applied. Our [Community post about battery drain](https://community.ring.com/t/device-tips-battery-draining-quickly/305) lists all things to consider when looking to obtain optimal battery life.If you continue to have any issues, we recommend contacting our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-05-2021 17:49:09
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L
lschmidt
Hey ring, let's fix the problem! Everyone seems to be having this issue and it's super annoying.
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05-05-2021 15:36:49
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S
sknypuppy3
Ordered and installed Doorbell 3 Plus April 10 2020.Have not had any issues until April 5 2021.All of a sudden battery will not stay charged, no device changes, changed battery, fully charged, checked hardwired wires, getting 19.8 Volts. Battery still dies after a few weeks.
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05-05-2021 15:44:47
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