Responses (97)

• K

  kintzle

  same issue here.. RING Ver 1 stopped charging. Electrical source in spec .. only difference with my experience is that it doesn't say 'hardwired' like many of the previous posts. RING offered a small discount on future products... REALLY? I want to buy a product from a company that doesn't support their original products - WRONG. I suppose I'm complaining to nobody ... but at least I feel better ...

  3

  •

  28-04-2021 04:17:27

  •

  Reply
• H

  HamBurglar

  I have the same issue with my ring doorbell 2. It’s hardwired and I have been using it one and a half years now without an issue. Two days ago I received a low battery notification. It’s not charging the battery since then. Is it because of new features or firmware update?Any idea how to fix it… Update: I replaced the battery with a fully charged one and it still shows %2

  2

  •

  01-05-2021 12:03:52

  •

  Reply
• M

  mike5757

  Just wanted to throw in my two cents agreeing that this seems like a firmware issue. I made a post since I couldn't find anything exactly like this thread, but now that I've found this thread, I'll put this here with the troubleshooting I've done. Hello, I have a Ring Video Doorbell 2 that’s always been hardwired to a 20VAC transformer since I got it in 2018. Until the past couple months, I have never had to charge it, but recently the battery has been draining even without any change in the average number of motion events. If I take out the battery and plug it back in to “restart” the doorbell, it starts charging again slowly at a rate of about 8-10% charge per day. However, seemingly at random it will start draining quickly again at a rate of 15-20% per day. One time I tested the doorbell, it got back up to 44% before it started draining. Another time it got all the way up to 100% before it started draining again 1-2 days later. It seems like maybe there’s a software bug that randomly triggers and then goes away temporarily after a reboot. At first I attributed the battery drain to the cold since it first died when it was in the 10s and 20s Fahrenheit outside, so I took it inside and charged it, but now that the weather has warmed up, it’s still having the same issue. I also ended up doing a factory reset after I saw it had drained after the first time I charged it. I connected the doorbell directly to the 20VAC transformer and bypassed my doorbell chime to make sure that’s not causing an issue. I measured the voltage from the transformer at the connections to the doorbell at 21VAC. But still having the same problem after doing that.

  2

  •

  01-05-2021 11:16:01

  •

  Reply
• T

  Tom_Ring

  Hi neighbors. Check out this [Help Center article here](https://support.ring.com/hc/en-us/articles/204252980) highlighting steps and tips on hardwiring your Video Doorbell to charge your battery. If you are needing assistance with wiring or installation, this [Hardwiring Checklist for Battery-powered Video Doorbells](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458) could help. Please keep in mind, your usage and other factors can determine the effectiveness of the charge applied. Our [Community post about battery drain](https://community.ring.com/t/device-tips-battery-draining-quickly/305) lists all things to consider when looking to obtain optimal battery life. If you continue to have any issues, we recommend contacting our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  04-05-2021 05:49:09

  •

  Reply
• L

  lschmidt

  Hey ring, let's fix the problem! Everyone seems to be having this issue and it's super annoying.

  7

  •

  05-05-2021 03:36:49

  •

  Reply