I brought my “all new ring video doodbell 1080p” on the 13th November 2020. It’s been mounted on our doorstep under a large awning area. For a few months it rings “on the doorstep” but not on the chime in the house. So I bought another chim, thinking it could be the chime or WiFi location. Still only worked intermittently (mostly not). Checked all the usual connections and battery. All good. “Got a chime pro” and added it into the chime pro network. STILL it hardly ever works. So finally, I figured the door bell itself must be faulty. So I bought a cheaper model new, the wired ring doorbell. Guess what. It works every time like a dream. So after 2.5 years, the £89 doorbell doesn’t work. I figure the WiFi tech in it can’t cope with the UK outdoors in winter. Where do I go to ask for a refund or replacement.
Order # 202-3477505-1813926
Hi @maduser. In the Community, other neighbors, me, or other members of my team can offer troubleshooting steps for certain concerns. Replacement or refund inquiries cannot be handled here. For those types of concerns, it is best to contact our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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