My ring doorbell doesn’t work all the time during the day but mostly at night. If the porch light is on it will work. It has never taken a snapshot pic. I have called several times and spoke with a representative but hasn’t helped.
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Hi @user59145. Since you have already worked with our support team, you might have already done the basic troubleshooting steps I would have recommended. The next best step is to continue working with our support team to further investigate your concern. You should be able to request to work with our advanced technical team since this is an ongoing concern for you.