Ring Video Doorbell
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My Ring Doorbell 2 doesn't ring anymore, but everything else works like video motion recording
Hi,I have no idea what happened, but within the past few days I just noticed that when you hit the doorbell button on my ring doorbell 2, the blue light no longer pops up spinning, and it doesn't make a chime noise from it anymore. It's as if hitting the button does nothing. I took off the plate and hit the button to ensure nothing was wrong with my plate, and I could even hear it clicking but nothing happens, no blue light. I did a factory reset and re-added it to my app, still doesn't ring. The Live View works. The motion recording works. The doorbell functionality doesn't work.I checked battery health and its around 60% and said it was healthy. I don't get it? Any help?
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04-11-2019 15:06:11
Responses (1)
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I have a flood light can, 2nd Feb stick up cam, 3rd gen stickup cam, multiple inside cams, spotlights, path lights, motion sensor, chime, chime pro, Ring 2 doorbell and a total alarm system. Everything works great. But if you have a problem, I'd reach out to customer service.
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09-11-2019 23:23:04
CHi @Kendiekw, happy to step in here. I would suggest performing a reset on your Doorbell after fully charging the battery. To reset it, simply hold down the setup button for at least 20 seconds. Once that's done, try to walk through a new setup in the Ring App by following the steps under Set Up a Device. If your Doorbell is still not responding, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look at your device and provide more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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08-09-2020 18:07:24
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Mw7141
I bought my ring video 2 and 2 stick up cameras with 2 day delivery. The delivery came a week or more later. Now, after 3 or 4 calls with technical support my doorbell still isn't working. Does anyone's Ring products work?
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09-11-2019 23:09:18
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