My Ring doorball is playing up


My Ring doorbell 1 does not let me connect to it live and when is does the image is extremely distorted. It also only shows motion intermediately. Could someone please call me to troubleshoot these issues.

Hey @ABO-ZeeD. For immediate assistance, you will need to reach out to our support team directly, as we are a neighbor to neighbor support forum. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Our support team can ensure you get up and running in no time, so please feel free to come back and let me know how this went! :slight_smile:

I don’t see details on who to contact if I’m in Australia.

@ABO-ZeeD You contact Australian support at [61 2 8294 9169 or 1 300 205 983 ](tel:61 2 8294 9169)and the phone support is available from 6AM-5PM CET, from Monday to Sunday.