Responses (3)

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  Caitlyn_Ring

  Accepted Solution

  Hi @user58216. I'm sorry to hear about what happened, I can imagine that causing you to feel uneasy. I can't really speculate on exactly why your Doorbell didn't record a specific event, but I can point you in the direction of different settings to check. First, I'd recommend giving your Motion Zones and Motion Sensitivity a once-over to make sure they fit your preferences. If you have a battery powered Ring Doorbell, you'll also have access to the Motion Frequency setting under Motion Settings > Advanced Settings. It's also good to check the connection on the Device Health page, as well as check your network settings to ensure nothing may have caused temporary interference in the connection. If something like this occurs again, it may be best to follow up with our support team for more in-depth assistance. You can give our support team a call at one of the numbers available here. You can also get in touch @Ring on Facebook, X, or Instagram.

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  14-09-2023 09:37:41

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  user_712896

  Same here. Doorbell did not pick up my daughter driving in and coming into the house at least twice. Who knows what else it has missed. Set to highest sensitivity, constant monitoring and no reported WiFi outages either time. Due to high settings, battery drains quickly. I’m regretting the purchase. 

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  30-11-2024 06:32:44

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  user_bf3da8

  Same here. Purchased ring a month ago due to the high volume of the stolen packages. Two days ago ring detected delivery but didn’t record how it was stolen. This is so upsetting. My neighbour was in and out on a day but 0 records of her. 

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  02-01-2025 05:08:59

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  user_3e8008

  Same here... it doesn't capture everyone at my door

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  01-05-2025 12:24:49

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