Ring Security Cameras
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U
My Ring device (camera with floodlights) is offline at the moment and lights won’t go off
hardwired-security-cameras
light-settings
troubleshooting
The lights on my camera won’t turn off even though the app says they are off
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10-08-2023 09:32:42
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Caitlyn_Ring
Hi @user54240. Are the lights on constantly, or are they being triggered frequently with motion? If the lights are on constantly, try rebooting your Floodlight Cam using the reboot option on the Device Health page. The reboot will only take a few moments, and should resolve an issue with the lights staying on all the time. If they are being triggered with motion, try adjusting the [light settings](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). Check for any reflective surfaces or sources of heat in the Floodlight Cam's field of view. If this issue persists after reviewing the information and troubleshooting steps above, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-08-2023 07:39:56
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