My ring cam battery flashing blue and white

Just bought 2 brand new battery’s charged them both and it only flashes blue and white won’t let me set up Says that battery is low

Hi @BrianL. A blue and white flashing light is an indication of a failed setup. I would try to hold the setup button for 20 seconds, then release, to see if this light pattern changes on the bottom of your Spotlight Cam. If it doesn’t, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.