My Ring 2 doorbell stopped working on August 4. I had done everything to fix it. I recharged the batteries and checked the WiFi status. I tried the factory reset but could never get any light on the unit. It was dead

I bought a new one and used the same batteries and the new one works fine. Easy set up. But why did the first one just stop working??

Mine has just stopped working too…. Nothing works apart from live view, which records. I too have tried everything. Out of interest, did your live view work??

Hey neighbors! In the event that your Ring Doorbell is completely unresponsive despite charging the battery and performing a reset, it’s best to contact our support team for further assistance. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Good Luck with that, I had the same issue for 3 weeks trying to get my doorbell back online. Calling support, they will walk you thru the basics that you’ve already done and after 2 attempts they will then offer you a 35% discount on a new Ring. Why would I want to spend any more money on a product that FAILS and the staff have NO clue how to fix it.

My Ring Doorbell also stopped working! I have been trying for TWO DAYS to get it working, I’ve also done EVERYTHING over and over again! When I hit the orange reset button on the back the ring on the front around the button is suppose to flash white and I get nothing ! No response from the doorbell/camera at all! So now what!? Do I have to buy a new one! And I have a subscription on this one also, so do I lose that also if I have to buy a new one! What the heck man!
Dave

Hi @djdavyb. If you have followed the steps provided in this thread and your Doorbell is still unresponsive, give our support team a call for further assistance.

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