My Protect plans suddenly deactivated themselves

I have two security cameras, and have purchased a valid Basic Protect Plan for both. Suddenly, last night the recording from both cameras was not stored to event history, the explanation being “no active Protect Plan”.
How can this be and what should be done?

Hi @Tuula. I suggest reaching out to our support team to take a look into this for you. If you have a valid Ring Protect Plan, your videos should be saved. Try visiting Ring.com to confirm that your Ring Protect Plan is active before calling. If you’ve confirmed this, please give our support team a call at one of the numbers available here.