My plan keeps getting canceled

Hi, i signed up for a Basic protection plan and linked it to my bank account for payments. However, after 8 months my account was suddenly canceled and all videos were deleted. I never canceled my plan. I signed up for Basic again and after a few days, it got canceled again, lost all recordings.
I got an email from Rings telling me they are sorry to see me go, but can signup again any time.

Why is my account canceled without any notice? There is money in my bank, so that should be no issue.


Hi @VinceWheeler. This is the Ring Community, a neighbor-to-neighbor support forum. The support team does not monitor this forum, and no account-specific concerns can be resolved here. For account-specific concerns, you’ll have to contact our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.