HI
I have been trying for days to add a new door bell but the phone won’t let me, i can’t ring any customer services and ive tried closing restrictions and playing with the security settings. Ita getting so frustrating now!! We already have the security camera which was no problem to install.
Hi @carlygriff27. Which model of Doorbell are you trying to set up in the Ring App, and what part of the setup process are you currently at? Feel free to attach a screenshot so I can take a look. You may also want to try a different phone or tablet when walking through the setup process if possible, as that can often resolve setup concerns.
In regards to contacting our support team, we’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. You can give our support team a call at one of the numbers availablehere.