My new OPPO phone refuse to respond to doorbell on the lock screen

My new OPPO phone’s lock screen refuses to respond to the doorbell. I have already fixed new WiHi extenders near the door and have a powerful connection. Need help as I am a complete newbie. *

Hi @user8000. I would first check to make sure you have the latest version on the Ring app installed. Next, check to make sure you don’t have any apps that conflict with the Ring app installed. You can start with this list here. Lastly, be sure that you do not have an active VPN, as this could also conflict with the Ring app.