When my camera records a even it only has sound the video is just black?
Hi @Fate187! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
As you mentioned audio but no video, removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. If this concern persists, please also check that bluetooth and VPN is disabled. Feel free to let us know how this goes! 