Ring Video Doorbell
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My "live" view zone does not alert movement to the app
I am new to Ring (2 days) I am using the battery operated unit. When I look at the Live view I can see my steps, most of my driveway and my car in the yard. If I walk to the mailbox and walk down the driveway, there is no alert until I am on the front porch about 5 feet away from the door. What am I doing wrong? Please advise. I even put the Motion Sensitivity to Max but nothing changes. Thank you in advance for any tips.
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21-10-2023 20:43:28
Responses (2)
- C
A post was merged into an existing topic: [Overnight my motion zones were deleted and an on/off zone put in](/t/overnight-my-motion-zones-were-deleted-and-an-on-off-zone-put-in/238274/2)
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03-11-2023 19:37:39
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Justin_Ring
Hi @user63268. I would recommend the following steps for your concern:- Double check that your Doorbell is mounted at the recommended 4 feet from ground up.- If you have steps going up to your Doorbell it is recommended to install a [Wedge Kit](https://support.ring.com/hc/en-us/articles/115002582206-Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell).- Check your [Motion Zone](https://support.ring.com/hc/en-us/articles/210243483-Using-Camera-Motion-Zones) to make sure it is covering the area you want. - Change your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106) to Frequent to see if it helps. I hope these steps help.
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23-10-2023 18:41:49
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