I am new to Ring (2 days) I am using the battery operated unit. When I look at the Live view I can see my steps, most of my driveway and my car in the yard. If I walk to the mailbox and walk down the driveway, there is no alert until I am on the front porch about 5 feet away from the door. What am I doing wrong? Please advise. I even put the Motion Sensitivity to Max but nothing changes. Thank you in advance for any tips.
Hi @user63268. I would recommend the following steps for your concern:
Double check that your Doorbell is mounted at the recommended 4 feet from ground up.
If you have steps going up to your Doorbell it is recommended to install a Wedge Kit.
Check your Motion Zone to make sure it is covering the area you want.
Change your Motion Frequency to Frequent to see if it helps.
I hope these steps help.
A post was merged into an existing topic: Overnight my motion zones were deleted and an on/off zone put in