Hi @GfieldGK. Try the following steps to address your concern: - [Reboot your Ring device using the Ring app](https://support.help.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Verify your Ring device has a [good signal strength](https://support.help.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). - Factory reset your Ring device by pressing and holding the setup button on it for 20–25 seconds, and then [reconnect it to your wifi](https://support.help.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.