My led is not working on keypad when turning on

Hi

Thank you for reading this. im from the Netherlands and i have a ring alarm system.

But my led is not working like in the instuction film on youtube.

How can ik fix it? see foto

Thank you!!

Hi @Patman1. Can you clarify what part of the Keypad is not working? What light pattern are you seeing, and is it after you arm or disarm the system via the Keypad? You may find this Help Center Article helpful, as it details all of the lights and buttons on the Keypad.

Hi,

When ik look on youtube i see the circle led up when switsing on the alarm.

First on pease and then the next unlill is full

The circle only gives a light when i push the X on the keypad.

( sorry for my englisch )

@Patman1 In this case, it may be best if you reach out to our support team directly so they can take a closer look at your Keypad with you and make sure everything is working properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: