My Floodlight cam has a Black screen but can hear sound anyone else had this problem

Has sound but black screen

Hi @user10563. This could be due to various different reasons, but you can narrow down the cause with some troubleshooting tips and tricks. I’d recommend checking out our Help Center Article here, which will cover several of the causes for Live View and video concerns. Additionally, you can review the ports and protocols used by Ring devices here, as these need to be enabled in your wifi network settings.

If this concern persists and you’re unable to access the Live View, please give our support team a call at one of the numbers available here so they can take a deeper look at this. If you are outside of the US, please visit here to see how to contact support.