My doorbell wont stop ringing

I just installed ring 2 and the doorbell chime won’t stop ringing.

Hey @Mrgolfo78. In cases where the internal chime box will not stop ringing, it could be related to not installing a needed diode. Please check out our Ring Help Center Article here to learn more about the diode, and then our article here in case you have to install the diode. :smiley_cat:

I have a ring 3, when I connect the doorbell wires, the digital house doorbell won’t stop ringing. It get about 1/2 through the chime and restarts. I didn’t see a diode with the rest of the small pieces

Hey @Judep. If you have a digital doorbell you will need that diode. If you need a replacement one, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Same problem with a Ring Video. The instructions on the Ring site for Ring 2020 very clearly say DO NOT use a diode. Any help

Hi there, @chadcantrell! A in home chime kit that is constantly ringing is often caused by wiring, power, or compatibility factors. Through performing many installations myself, I’ve found some of the most important variables to check and added them to a Hardwiring Checklist here. That checklist will help you with wiring instructions, chime kit compatibility, and more! :slight_smile: