My Doorbell will not reconnect to Wi-Fi

Question

I had tried all troubleshooting such as rebooting router but my doorbell will not reconnect to Wi-Fi. All other devices are working and Chime Pro is based close to door. It has worked for years. Any suggestions?

Caitlyn_Ring · Answer

Hi @user36167. Try resetting the Doorbell by holding down the setup button for at least 20 seconds. Once the reset is done, complete a new setup in the Ring app using the steps under Set Up a Device. If that is not successful, try the troubleshooting steps listed [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). Should you be unable to get the Doorbell up and running after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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My Doorbell will not reconnect to Wi-Fi

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