My doorbell isnt letting me see live view on my phone but my partner is able to see live view on hers. why is this?

My doorbell isnt letting me see live view on my phone but my partner is able to see live view on hers. why is this?

This could be a difference in connection, mobile device settings, or even apps installed. Try testing between wifi only and cell data connection only. Please also ensure there is not a VPN enabled.If you are using android, check for any android apps that conflict with the Ring app. I hope this helps! :slight_smile: