Hi, neighbors! Thank you for sharing your experience with the Community. The dashboard should certainly be loading as intended. As others have shared, removing and reinstalling the Ring app is a great first step. Please also ensure VPN is disabled, other apps are closed, and also test the difference between wifi connection and mobile data connection.
For any neighbor who have an android device, please check for any apps that might conflict with the Ring app.
If this concern persists despite trying the above steps, and only improves by altering shortcuts, please confirm what mobile device OS you are using. In the meantime, I will be sharing this feedback with our teams here for further investigation.