Ring App
My dashboard wont load, it just keeps spinning
Both my wife's phone and mine are Android and they both did updates to the ring app and both are doing the same thing where the login screen just keep spinning. I also get a message that says "certificate validation failed! redirecting to login" I reinstalled the app and cleared the cash for the app. Nothing help.
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15-04-2020 10:50:47
Responses (17)
- R
Same problem here on my iPhone 12. Dashboard works fine until I get a notification from Amazon for a new Key Delivery scheduled. After that, Dashboard won't load. Get a spinning wheel and a message saying "This is taking longer than expected". Running IOS 14.7. Since I get several Amazon Key Deliveries a week, this is a real pain.
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20-07-2021 01:10:28
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- B
Same issue, iPhone 11 Pro Max, initially running 14.6 The issue is linked to the key delivery sign in. Only way I can get the dashboard to load is if uninstall and re-install, but as soon as I link the key delivery it will no longer load, and I cannot access the “Shortcuts” in settings. I went into iPhone settings, and there is an update to 14.7 but it wasn’t pushed to my phone. Installing now and will see if it resolves the issue. I’ll reply once it’s fixed. Ultra annoying issue. @Tom_Ring or any Ring rep.. can you “chime” in on this? Seems like a good idea to be active here to save time for both customers and your team… or we could all just continue to call?
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21-07-2021 03:42:03
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BSo even after updating to iOS 14.7, the dashboard crashes when I sign into key delivery. The myQ garage sign in works fine, but key delivery is what crashes it/prevents it from loading. Hopefully we get a “hey we are working on it” reply soon
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21-07-2021 04:53:25
- C
Hey neighbors! Thank you for the continued contribution in this thread. Our team is currently looking into this concern with the Dashboard not loading fully for the Ring app, specifically when Key deliveries are set up for said location. We will make sure to update you all accordingly when this is addressed and we appreciate your patience during this time.
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21-07-2021 11:52:43
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- S
The problem still exists. it's 2022 in a few hours time. The thread started in April 2020. I was only able to get to the mode setting after I completely reboot the (Android) mobile entirely. Before I read this thread, I'd assumed it was because I'd typically be trying to set the alarm whilst sitting in the car outside, and the system was struggling with at the limits of the domestic WiFi signal range rather than using phone data. No idea what a "key delivery" is - so it might not be them but the software feature they use.
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31-12-2021 06:07:18
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I too have been experiencing this same issue. I had to unlink and then link my Amazon account to get the shortcut tiles to load on the dashboard. I am not expecting a delivery today so the Key Delivery tile shows nothing new. However if and when I do expect a delivery I hope it doesn’t cause the issue to happen again.
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19-07-2021 01:14:16
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