My camera went dark out of nowhere


My camera turned really dark, almost black out of nowhere and this has never happened. Looks as if the night vision is not working.

Hi @lyljenn89. Are there any other sources of light near the Doorbell? Having other lighting near the Doorbell could prevent the night vision from coming on properly at night. However, I’d also recommend performing a quick reboot of the Doorbell to see if that corrects this. In the Ring app, tap the menu in the top left > Devices > your Video Doorbell > Device Health. Scroll down to the bottom of this screen and tap Reboot This Device. The reboot may take a few minutes. Let me know if that helps! :slight_smile: