My camera says it’s offline

My camera was working fine till one die the battery discharged. So I got the battery and I put it to charge several times over the course of a month and when I would put the battery back into the camera the camera would shine a rainbowish light at the bottom of the camera the whole time the battery was in. So recently I bought a new battery and I’m charging it right now. If the battery isn’t the problem then what is and how do I fix it. Can I fix it. Because Ive had the camera for about 7 months before this happened.

Hey @Prudencio. If you’re unable to get the device online again through the Device Health page’s reconnect option, it would be best to reach out to our support team directly for advanced troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.