My base station does not go into pairing mode

I have tried holding down the pairing button for a while. The blue ring goes round a few times, goes off and then comes on again. That’s it.

Anybody encountered this and is there a known fix?

Thank you for your help!

Hey @SKamath. Since your Base Station is not staying in pairing mode, could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors! :slight_smile: