I manage quite a few different sites that I have put Ring Alarm systems in. I manage them from one account, but with separate bases/sites. I have noticed quite a few times now, that the “sites” on the app will pull up the wrong equipment (from a different site) and has caused a lot of confusion. Example: In the app, I will tap on “home” site, and it will say “office door sensor tampered” which is on an entirely different site/alarm base. If I tap on the alarm equipment tab for the “home” site, it will show me the equipment for the “office” site. I have to go change sites in the app a few times, then eventually the equipment matches up to the proper site. It’s like the ring app is having trouble separating and organizing the equipment to the proper locations. I even got an “Home” ring is alarming notification a few back, only to find it was the “office” alarm that was activated…
Has anyone else had this problem? I noticed it a few months back and just assumed it was a bug that would be worked out soon, but it has not. Unless you have multiple alarm bases/sites, you probably wouldn’t notice this issue.