Multiple Notifications for the Same Event

I continually receive multiple notifications for the same event. For example, my wife just left for work and I received 6 consecutive notifications. However, when I look at the app, it only shows one event. I have the app set so that “Motion Verification” is on, the “People Only Mode” is on, the “Motion Frequency” is set to Light, and my “Motion Zones” are set to only about 10 to 15 ft. It does this on both iOS and Windows 10 Pro, as I use both to monitor my Ring device. How can I stop these multiple notifications from happening?

3 Likes

Hey @clwebster1. The next time this happens, do you mind taking a screenshot of what these multiple notifications look like in your notifications and activity menu on your device? I would love to see what you’re seeing to see how these multiple notifications show up. Please note that if you have the app on multiple devices, they will all be pinged at the same time when there is a motion event if you have motion alerts on. You can turn off motion alerts for the devices you do not need the additional notification on, but you should only be getting one notification per device for one single motion event. Let me know! :slight_smile:

Here is a screenshot from events earlier today. Not quite as many as this morning, but still annoying.

@clwebster1 Thanks for getting back to me on this! I know your post mentioned that you had this on iOS and Windows, so I assume this is on your Windows phone, correct? If so, could you let me know if you have the most up to date Ring app? In the event you have the most up to date Ring app as there is no update available from the Play Store and same with the Apple App Store, please try the following with your device that this is happening on (if this is happening on multiple devices, please do this with all your Ring devices):

  • Power cycle your device. For any battery operated devices with a removable battery, this will be by taking the battery out and putting it back in. For any device with a non-removable battery, please press and hold the setup button for 20 seconds. For hardwired devices like the Pro, Floodlight Cam, Spotlight Cam Wired, etc, please do the same with pressing and holding the setup button for 20 seconds.
  • After this power cycle is done, go into the Ring app > Main Menu > Set Up a Device and set up your device again. Ensure you do this from the owner’s account, as only the owner can re-setup the device to re-establish a connection.

Please monitor the device from here and let me know if you continue to get this issue! If this persists, please share a screen recording or screenshot of the multiple notifications for one event. I would prefer to have one for your iOS device and your Windows device as well!

When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.

I have the same problem. There are 2 iOS devices connected to the push notification and some Alexa devices that we recently added. ALL the devices get multiple push notifications leading me to believe this has nothing to do with our devices and that the multiple push notifications are from the ring server side.
This all started after my wife and I changed to new phones.
It’s really, really annoying. Can we escalate this issue to a senior engineer ?

6 Likes

I am also having this problem. Devices receiving the alerts are a Galaxy S20 and a Galaxy S8. Receiving motion alerts from the Ring floodlight, and sometimes from the standard ring doorbell (running on wired power). Any motion event will trigger 3 or 4 notifications in a row.

And another person having the same issue. Multiple alerts for a single event on multiple devices. It is so annoying I have turned notifications off on all devices except one but this is seriously impacting the utility of the device.

Hey neighbors! Could you try some of the troubleshooting steps I have recommended to the OP in my previous post? If the troubleshooting that you do with the Ring devices does not work, please share a screen recording or screenshot of the multiple notifications for one event. In addition, you can always take a video recording of multiple notification coming through on one phone to show what this looks like. Please note that if you have Motion Alerts turned on for a device on an app, the app will get the notification, and this is on by default. Therefore, if you’re downloaded the Ring app on multiple phones, you will have the alert come through on all of these device if you have not turned off Motion Alerts for that specific device.

When attaching this video for us to pass onto the appropriate teams, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply.

I’ve been having the same problem with my Ring Doorbell. All our iOS devices (2x phones) and 3x Alexa devices notify us multiple times for the same motion events. I don’t have any screenshots right now, but on iOS multiple “motion” events will show up on the lock screen, but within the app there is only a single notification. Sometimes I’ll get 5 or 6 duplicated notifications at a time on a single device.

I have power cycled my doorbell (even factory reset it), connected it to a new wifi network and re-installed the apps on every single device which receives the notifications and the problem still persists.

Attached are screenshots of the issue. The motion alerts coincide with the answered ring at 6:08pm.

My Alexa devices also announced 3 times there was motion at the front door.

Hey @GL3 and other neighbors! I’ve passed on this information and additional feedback to the appropriate teams as they are currently looking into this matter. I will make sure to let you know here once we have more information and a resolution for this concern. Thank you for your patience in the meantime! If you’re in need of immediate assistance, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I have the same problem. Have hard reset the doorbell and deleted and reinstalled the app on my phone. I get multiple motion alerts for one event on my phone and on my alexa devices. Posting a comment in hopes that the resolution gets to me once it is found.

Same issue here. Incredibly annoying since my phone gets about 5 notifications in a row then all of my Alexa devices will announce it at the same time even though there’s only one event for it in my history.

Also, it seems that my doorbells are ignoring their mode settings. I have it set to not give notifications if the system is disarmed, but I am still getting (the 5 duplicate) notifications.

Hi I am also having exactly the same problem. I have hard reset the doorbell and reinstalled the App. Still getting 3 notifications for one event in immediate succession. Has anyone got this solved. iPhone 11 on latest software.

I am having the exact same problem, and removing, reloading and reregistering the app on my phone as suggested had no effect. i have tried all the steps listed here, my screenshots will look identical to others that have been posted, and yet where it shows as a “SOLUTION”, there is merely an acknowledgment of the issue with a promise to get back to the users. Please add me to this list, because I need a resolution to this issuetoo. Thanks!

2 Likes

I’m getting between two and six notifications for every event. Nevermind that something changed recently and despite making every adjustment I can the doorbell is detecting every car that drives by. For example, I had 30 motion events yesterday and a dozen so far today. Considering I’m getting so many notifications for each event, I’m getting pretty close to trashing my Ring and buying another solution.

I’m having the same issue with my iPhone and Alexa devices. Usually 3 alerts in a row, sometimes up to 6. When trying to view the camera via my Alexa screen, the notifications of the same event interrupt and it’s defeating the whole purpose. Additionally, I have on a few occasions tried to disable alerts, for example when my neighbor was moving so not to get 5billion notifications but it didn’t work, I just had to remove the battery. App is updated and have reset the device. This issue has not been solved and shouldn’t be marked as such.

This is really annoying and disruptive. As a software developer, I would have this fixed in less than the 3 months since it’s been reported, even with COVID. Please make an effort to prioritize it higher.

Hi,

This is not a solution. I also get multiple notifications and tried to reinstall the app, delete the video doorbell 2 inside the app, restart the iphone and also restart video doorbell.

Maybe someone can give a solution

I came here with the same problems as the other people: 3 notifications for every event. It’s been 3 months since the “solution” was posted. Do you have any follow up? Will you please let us know how to resolve this issue? Thank you!