Multiple hardware chimes

I have a Ring Doorbell Pro 2. My home has 2 mechanical chimes (1 upstairs and 1 downstairs) that ring when the doorbell is pressed. Do I need a power adapter kit for each mechanical chime?

Hi @wuredmanwu. For your installation, you will only need one Pro Power Kit. It has to be mounted on the first chime in the circuit. You can use the wiring diagram for a Pro and two internal chimes for reference as it is the same exact setup for a Pro 2 and two chimes. I hope this helps!

Another question. I purchased and installed a new Ring transformer, but my doorbell still says the transformer voltage is poor.

Hi @wuredmanwu, happy to chime in here. Can you clarify which transformer you purchased? There is the Hardwired Transformer and the Smart Lighting Transformer, which serve different purposes. Additionally, make sure the Pro Power Kit is properly installed on the first chime in the circuit.

Sure! I purchased the Hardwired Transformer.

Also, I tried on both chimes just to make sure and it’s on the first one for sure

@wuredmanwu Thanks for that clarification, that transformer should be compatible with the Doorbell Pro 2. If you continue to see low voltage displayed in the Ring app or the chime kits aren’t ringing, I’d recommend following up with our support team so they can take a closer look at the details on their end. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.