I have multiple ring devices. I have a hardwired doorbell, 3 hardwired flood light cameras (I have had these 4 devices for 3 years), and 3 wireless stick up cams (we have had these for a year and a half, one which I just added a solar panel to). I have searched this issue and it seems MANY people are having similar issues since the end of August/beginning of September.
First, one of the hardwired flood lights said disconnected Friday night. We went and stood in front of it, the light came on, and the ring alert told me there was motion, but it wouldn’t let me open live view… The app told me to either reset my wifi router or to get a chime pro. It didn’t try to reconnect - in the past it would try to reconnect. I reset the router, and the camera came back online. The next night, a different hardwired flood light did the same thing. I tried again to reset the wifi. It resolved. But then a stick up camera outside stopped working. This one is the one we just added a solar panel to, as it let’s us keep tabs on our chickens at night. The outdoor non hardwired cameras have a poorer connection, but nothing that has stopped service for the past year+. I tried to reset the wifi 3 times after this, that camera would not come back online. So I manually set it up again. I have manually set it up FOUR TIMES now, it won’t stay online.
After this, I called customer support on Sunday. Same as the last time I called customer support (March 2020) they told me it was a distance from router issue. Last time, I bought an extender (net gear). This time, they told me I should get a chime pro and it should resolve… To their credit, they offered me a discount code. However, searching my issue and seeing that MANY people are having the same issue as me has me skeptical that this is an issue with my setup and must be an issue with a recent update. I see on their incident history they have a “multiple system failure” from August 25 marked as resolved, and I’m skeptical of this as well.
I wanted to make sure I documented this and that ring is aware there are still a number of issues with disconnected cameras not even attempting to reconnect. When I came home this evening, my doorbell AND my outdoor stick up camera with solar panel were disconnected again. Your issue is NOT resolved and I very much doubt a ring chime pro is going to resolve it, unless you have purposely programmed your devices to not pick up signal unless it’s through your specific repeater (which seems a bit unethical unless you offer it free to anyone who has purchased a ring system). I am not a fan of this whack a mole security system, I have too many cameras to scurry around at night manually resetting them only to have to reset them up again tomorrow.
This issue is UNRESOLVED.
Edit: The RSSI values of my cameras are as follows-
Wired Doorbell -51 (offline, haven’t been able to troubleshoot it yet)
Wired floodlight -68 (has gone offline 2x, wifi reset fixed it)
Wired floodlight -54 (has gone offline 2x, wifi reset fixed it)
Wired floodlight -50 (online)
Stickup Camera w/ solar panel -66 (has gone offline 5x, wifi reset did not fix, had to manually resetup)
Stickup Camera w/ battery -73 (online, poor connection, live view works)
Stickup Camera w/battery -73 (online, poor connection, live view works)