Multi Location Notifications Issues

Hi I have Ring devices at 2 locations, My house and my rental.
Both of these are tied to my account.

My issue is that as the Owner of both devices I dont appear to be able to disable the notifications from my rental without stopping ALL notifications from that device.

What I am trying to achieve is that my tennants can still get the notifications, but i dont want them on my phone.
I have tried using the app and disabling notifications from from the device, but because I’m the owner, it stops ALL notifications to ALL users.

Anyone have any tips to sort this?

Hi @GRRRRALLYE. Your Shared Users should have a toggle in the Ring app to choose whether or not they receive Motion Alerts, regardless of if you have Motion Alerts disabled on your end. I just tested this out on my end with a Shared User and my Stick Up Cam, which you can see in the screenshots below.

This is my view, where I have Motion Alerts disabled.

This is my Shared User’s view, where they have the Motion Alerts for this shared device enabled. Your Shared Users may need to ensure they have the Motion Alerts toggled on in their Ring app. I hope this helps clear things up. :slight_smile: