Hope I can describe this clearly. Just installed a Ring Doorbell Pro. Having trouble with Bird’s eye View.
Imagine looking down on my house. I can see the porch and house. I know, DUH. when I select my doorbell in the Ring app and select Motion Settings, I can see my porch, house and Bird’s eye zone. My problem is the zone covers my roof, but NOT my porch.
How do I move the zone to cover my porch?
Hi @requiredusername. Would you mind sending a screenshot of what you’re seeing with the Bird’s Eye View, so I can see what you’re seeing on your end? Make sure any personally identifying information, such as your address, is blocked out.
@requiredusername Thanks for sharing. If you want to edit your Bird’s Eye Zones, you can do so by following the steps below in the Ring app:
- Tap the menu icon ☰ in the top left corner
- Tap Devices
- Tap your device
- Tap 3D Motion Settings
- Tap Edit Zones
- Adjust a zone by tapping it and dragging the circles to customize.
- Tap Done, then Save
This should allow you to adjust the zone so it’s covering the correct area. Additionally, you can confirm the correct placement for your Doorbell under 3D Motion Settings > Bird’s Eye Zones > Detection Location. If you need any further assistance with your settings, please follow up with our support team.
I see no “3D Motion Settings” option.
@requiredusername In the screenshot you shared initially, there is a Bird’s Eye Zones option under the Zones header. Tapping on that should provide you with more options, such as the Detection Location so you can edit that placement. If you don’t see that option, or are unable to edit your Bird’s Eye Zones, our support team can assist further.