Moved. Transfer recording plan?

: “Purchased a one year plan at old home in April. Bought a new doorbell at new home in July. Should be able to transfer subscription to new address since cancelling at old address. Can you help?”

@Stanb42 wrote:
: “Purchased a one year plan at old home in April. Bought a new doorbell at new home in July. Should be able to transfer subscription to new address since cancelling at old address. Can you help?”

Hello @Stanb42 ,

Yes, your one year plan is tied to your email account that you used to log onto Ring and the Ring products. You’ll need to change the location.

Changing the Location of a Device

To move a device to a Location that is already on the account:

  • Tap the three lines on the top left of the Ring app Dashboard.
  • Tap Devices.
  • Tap the device you want to assign to another Location.
  • Tap Device Settings.
  • Tap General Settings.
  • Tap ** Location**
  • Tap the location where you want your device assigned.

Note: All devices need to be removed from the Location or reassigned to another Location before the user can remove the Location itself (but you cannot delete the “old” Location if it is subscribed to a Ring Protect Plus account).

Click here for how to change Locations on your Ring Alarm.

Deleting a Location
To delete a Location:

  • Tap the three lines on the top left of the Dashboard.
  • Tap Settings.
  • Tap ** Delete Location.**
  • Confirm removal of Location.

Note: All devices need to be removed from the Location or reassigned to another Location before you can delete the Location itself.

Note: You cannot delete a Location if it is subscribed to a Ring Protect Plus account.

https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations

https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information

If you need additional help “moving your subscription” or clarification, you can telephone Ring Support:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this information is helpful :slight_smile:

1 Like