Moved to a new home with ring doorbell

Hi, moved to a new home with ring doorbell. Previous owner does not know how to remove him from ownership. What can I do from my side to gain access. Thank you

Hey @Gmarroquin35. You will need to reach out to our support team to get this matter escalated and help you gain ownership of the device. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.