I have recently moved and im trying to re-set up my security system. Ive removed the device & reset the zwave… now im trying to connect everything back together. Got the base station connected no problem. I cant get either keypads or any of the sensors to connect! ive tried resetting everything and nothing is working. Anyone else have this problem?
Hi @Jacksonb2012! Excellent work getting the Base Station setup. The other Alarm devices should pair just as easily, but can sometimes require a reset. As you’ve removed and reset the zwave network, let’s try also resetting each Alarm device.
This help center article contains the instructions for resetting each Ring Alarm device. Once complete, they should connect to the Base Station either automatically or through the pairing process. I hope this helps!